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frequently asked questions


This is a list of frequently asked questions (FAQ) about Vizero, its services, and any problems that you might encounter whilst using our site. It is the first stop for photographers, purchasers, and non-members to quickly and efficiently find answers without needing to wait for a member of staff to respond to you.

This FAQ only covers questions related to Vizero. If you have a query about camera equipment, photography techniques or software, we recommend that you try the Vizero forums. While we are not able to support such queries, a member of our community may be able to help you there.



List of questions

Online help is available for the following topics:

 registration
 company related
 using the site (photographer)
 using the site (purchaser)
 billing and payment
 abuse & complaints



Didn't find an answer?

If our FAQ did not contain the information you were looking for, please contact a member of our staff. We look forward to receiving your comments, questions and requests. We want to hear from you!


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All rights reserved, subject to terms of use, refund policy and privacy policy.
UK company registration number 05042764
144 Gloucester Avenue NW1 8JA, UK
T: +44 (0)20 7722 6469   E:contact.us@vizero.com